Versa 4 sleep and battery issues

[Cameron66]

My Versa 4 used to go into sleep mode after a short period of dormancy. Now it’s lit up all the time, severely draining the battery. How do I restart the automatic sleep mode?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Cameron66. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 4 stopped tracking your sleep data and that the battery is now draining quickly. I understand your concern, I will do my best to help you with this!

It sounds like your Versa 4 has the always-on feature enabled which is draining the battery. To exit the always-on display and interact with your watch, turn your wrist toward you, press the button, or double-tap the display. For more information, see How do I see the time on my Fitbit device?

If by any chance the battery keeps draining quickly, please see Can I extend my Fitbit device's battery life?

Regarding your sleep data, I recommend considering the following in order to get sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages? 

[Cameron66]

That did it. Thank you for your prompt response.
Sent from my iPhone

[MarreFitbit]

@Cameron66 You're very welcome! I'm glad to hear that the steps I recommended did the trick. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!