Versa 4 sleep tracking suddenly changed

[Stanseven]

My sleep scores suddenly changed last week.  The duration is fine but it shows me being awake half the night .  I’ve had years of scores in the 80s but now it shows 30s

Moderator edit: clarified subject.

[ManuFitbit]

Hi @Stanseven. A warm welcome to the community. 

Thank you for sharing the inquiry regarding this difficulty with sleep.

Please, try to troubleshoot the device as indicated: 

• For getting better heart-rate reading wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• Sleep at least more than 3 hours.

If you see sleep stages but don’t see a sleep score, please note that it may take a few minutes for your sleep score to appear. In addition, for better results please try to let the device detect that you're awake or asleep by itself rather than doing it manually and make sure to keep the Fitbit app and the devices' firmware updated to the latest version available. 

Make sure that you've also tried the restart procedure described here and check if you continue to experience the same problem. In case the difficulty is related to the Fitbit app, please try the following as well: 

• Log out from the app.
• Clear Cache and Cookies for the Fitbit app in your phone's settings.
• Restart your phone.
• Log back in to check if you're able to see your data properly.