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Versa 4 steps are gone

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‎01-07-2024 16:12 - last edited on ‎01-08-2024 02:08 by Fitbit Moderator

‎01-07-2024 16:12 - last edited on ‎01-08-2024 02:08 by Fitbit Moderator

 Steps erased  

Moderator Edit: Clarified subject

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‎01-08-2024 02:13

‎01-08-2024 02:13

Hi there, @jolafson2003. Welcome to the Fitbit Community Forums. It's sad to hear that your steps are gone. I'll be glad to help you with this. 

To better assist you, would you mind giving me more details of the issue? Are all your steps gone? How many days of lost data are you experiencing? Do you sync frequently? Did you manually log any activity the day this happened? Besides your steps missing, is there any other data that you're missing too? 

Looking forward to hearing from you. 

Maria | Community Moderator, Fitbit


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