Versa 4 steps going up and down drastically

[Tatkattt]

Versa 4 updating between watch and app all over the place. For example, it just tracked my steps to 2957 and switched suddenly to 2880, then 2915, then 2928

Yesterday it went up to 18,900 when I was only at 7k???

I've factory reset it, re-synced, deleted app, updated app, etc. It didn't do this until a week ago

[ManuFitbit]

A warm welcome to the forums @Tatkattt.

Thank you for providing the details about your Versa 4 and performing the troubleshooting steps to get it working.

Please note that our team is investigating the issue and working on a solution.

Hopefully this gets solved soon. 

Please keep an eye on the forums. We will be updating as soon as we receive more information. 

[Juliadragon95]

I have noticed this same problem today. I recently started a step—thon at work as well so my steps are extra important to me right now so I can remain accurate. Sounds like it’s either an issue/bug with the Versa 4 unless other watch users are having the same issues. Hopefully it will be resolved soon but it’s encouraging to know it’s not only my watch having the issue. 

[Guy_]

Hi @Juliadragon95 - fortunately it's not a problem with your watch, unfortunately there is no fix and it's obviously very frustrating - you can follow more here Unreliable step counting bug

It's related to processing on the Fitbit servers and syncing, the only workaround is to turn off Bluetooth and use the watch in standalone mode.

[astrangebang]

Has an update patch or similar been released for this issue?

[hbudeau]

This same thing is happening with my Fitbit Sense. 

[Samantha171]

When will an update be issued regarding this? It is driving me insane that the steps keep drastically changing!

I get an alert to say I've hit my daily steps target & then half an hour later it's dropped over a thousand below my step goal?! 

[AlDnottm]

Yeah Just lost over 2k step's today, it's been about 500/750 a day... Any updates on this Patch?

[Mitchelley]

I have been experiencing the exact same thing the last couple of days. Plus also my Fitbit bit tracking all my steps nor flights of stairs despite me going up the same flight all day. It only tracked around half and my steps tracked sporadically. 

[kirstiebrown]

I’m getting exactly the same. Massive jumps in steps by 1000’s sometimes

[Yunielou]

I have been having this issue on and off for a few weeks now, it can be Infuriating during a workout.

Keep having to restart the watch and restart the phone and turning Bluetooth on and off 

The App and watch only sync about 50% of the time.

[PBF1tb1t]

Please can you let us have an update on this issue? As well as erratic step counting, the sleep data is now all over the place too! I’m close to just binning my Fitbit, and going with another smartwatch brand entirely. 

[Guy_]

Hi - unfortunately all we know currently is you have to wait while Google/Fitbit work on finding what was done to introduce the bug in the first and fix it.

This is all the more frustrating when they could just as easily roll back the change that was made and make it work again immediately.

[PBF1tb1t]

Ok, thanks for replying
Sent from my iPhone

[rpguy4]

I know this is a Vers4 forum, but this has been happening with both my wife's and I Versa 3s. It's been happening now for the past couple weeks. 

[Guy_]

Hi  - fortunately it's not a problem with your watches, unfortunately there is no fix and it's obviously very frustrating - you can follow more about it  here Unreliable step counting bug

It's related to processing on the Fitbit servers and syncing, the only workaround is to turn off Bluetooth and use the watch in standalone mode.

[Ciara_m]

Any updates on this loosing a minimum of 2k steps a day! Very frustrating 😕 

[blueshirt76]

I am getting this with my Versa 3 at the moment too - it seems the tracker is doubling my steps count … then after a while drops back to near what my phone steps app tells me I’ve done 🙄