Versa 4 stopped charging and screen is blank

[Annathai]

My Fitbit worked fine for a year and now has suddenly stopped charging and no display. I bought it in the US but I live in Thailand. Is there anywhere in the world that can repair it? I understand it just went out of warranty. The company just wants to sell me a new one and will give no information about repair. Thank you.

Moderator Edit: Clarified subject

[Talahthas]

Welcome to the Fitbit community, @Annathai!

Sad to hear that you're having an issue charging your Versa 4.
Please have a closer look here to hope fully get things fixed:

Why isn't my Fitbit device's battery charging? 

I'll keep my fingers crossed.

[MarreFitbit]

Hi there, @Annathai. Welcome to the Fitbit Community Forums. I'm sorry to hear about your Versa 4 not working anymore. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Regarding your inquiry, please note we don't have repair centers in any country where Fitbit trackers are sold.

Even though I truly appreciate that you've taken the time to come here and share your experience, please note for this kind of inquiries/cases/process, there's no so much we here in the forums can do for you as this is something that our Support Team handles based on our policies. Adding that you already exhausted all troubleshooting steps we could provide here in the forums as you already reported the issue with our team. 

Nevertheless, please feel free to reach out to them again if you need further assistance or clarification regarding the outcome of your case. 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt. 

If you haven't done so yet, please feel free to try the tips and recommendations provided by @Talahthas.

Thank you so much for your understanding! 

[Annathai]

What a load of garbage! And what a crap company. 

[Guy_]

Hi @Annathai - just in case it is something simple did you check this link How to check charge cable - Sense 2 / Versa 4 won't charge, won't start or blank screen

Unfortunately if you can't charge it then it is faulty, possibly from water getting in.

If you need to replace it look carefully as there are now watches with even longer battery life and more features.