Versa 4 stopped receiving notifications

[ARobertshaw]

Hi, I have a Versa 4 and an iPhone 12.

Lately my FitBit has been bothering me at night so I take it off when sleeping.  When I take it off to sleep, the next day I do not receive any notifications to my watch.  I've tried going into the app and hitting the phone/watch icon in the top right and synching as well as pulling down on the main screen to refresh but nothing.

Any suggestions?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @ARobertshaw. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 stopped receiving notifications. I understand your concern, I will do my best to help you with this!

As a first approach, I'd recommend checking whether your Versa 4 is in sleep mode. When sleep mode is on:

• Notifications, goal celebrations, and reminders are muted.
• The screen's brightness is set to dim.
• The screen stays dark when you turn your wrist. To wake your tracker, firmly tap the screen twice.
• The sleep mode icon illuminates in quick settings.

If the above doesn't describe your issue, please see Troubleshooting quick tips for iPhones and/or Why are notifications delayed or missing? depending on your phone. 

[Smigz]

I have found that when I stop receiving notifications, rebooting my phone solves the problem.  Hope this helps you.