Versa 4 stopped tracking my health metrics data

[fincherb]

My Versa4 stopped tracking sleep and health metrics as of April 30.  Another user had the same problem and was told to set sleep to 'sensitive' .  On May 1, I changed my sleep setting to 'sensitive', wore watch as usual and once again, NO SLEEP or HEALTH METRICS !  Help please.

Update 5/3/23 -- again no data.  I did a reboot and now getting heart rate data.  Hopefully tonight will capture sleep.  

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @fincherb. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Versa 4 before reaching out. 

In addition to the steps you've tried so far, please take into consideration the following information in order to get your health metrics data:

• Wear your device for at least 1 full day (during the day and to sleep at night). Check your stats after you wake up in the morning. Note: skin temperature requires 3 nights of data.
• Make sure the back of your device is in contact with your skin. The band should be snug but not constricting. If you experience any discomfort, loosen the band, and if it persists give your wrist a break by taking it off.
• Most metrics require at least 3 hours of quality sleep. If you move a lot during your sleep or the sleep session is too short, you might not get a reading.
• To track your blood oxygen saturation, confirm you have an SpO2 clock face installed. For more information, see How do I track blood oxygen saturation (SpO2) with my Fitbit device?

[fincherb]

Restarting my versa 4 appears to have resolved my sleep/heart data problem.  Thank you.

[MarreFitbit]

@fincherb Awesome! I'm glad to hear your issue is solved now. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!