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Versa 4 stopped tracking my sleep score

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‎12-12-2022 10:07 - last edited on ‎12-16-2022 04:48 by Fitbit Moderator

‎12-12-2022 10:07 - last edited on ‎12-16-2022 04:48 by Fitbit Moderator

My Versa 4 is not recording a sleep score

 

Moderator Edit: Clarified subject

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1 BEST ANSWER

Accepted Solutions

‎12-16-2022 04:50 - edited ‎07-29-2023 11:03

In response to Elroc

‎12-16-2022 04:50 - edited ‎07-29-2023 11:03

Hi there, @Chris.Reid. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Versa 4.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Hello, @Elroc. Welcome on board! 

Keep in mind that you must see sleep stages in order to see your sleep score information. Please swipe left on the Sleep Score graph, here you can see information about your weekly sleep average and sleep duration. To get more detailed information, see What's sleep score in the Fitbit app?

With that in mind, I recommend considering the following in order to get sleep stages:

  • If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
  • If you slept for less than 3 hours.
  • If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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4 REPLIES 4

‎12-13-2022 14:27

‎12-13-2022 14:27

Mine suddenly stopped recording sleep scores two days ago. I've had it for only 3 weeks. Is there a fix?

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0 Votes

‎12-16-2022 04:50 - edited ‎07-29-2023 11:03

In response to Elroc

‎12-16-2022 04:50 - edited ‎07-29-2023 11:03

Hi there, @Chris.Reid. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Versa 4.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Hello, @Elroc. Welcome on board! 

Keep in mind that you must see sleep stages in order to see your sleep score information. Please swipe left on the Sleep Score graph, here you can see information about your weekly sleep average and sleep duration. To get more detailed information, see What's sleep score in the Fitbit app?

With that in mind, I recommend considering the following in order to get sleep stages:

  • If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
  • If you slept for less than 3 hours.
  • If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎02-07-2023 15:05

In response to MarreFitbit

‎02-07-2023 15:05

This did not help me. I don’t use sleep now, I didn’t change the arm position and my Fitbit is tracking my steps as before. It just stopped doing sleep and stress. It has never done my temperature. 

Best Answer

‎02-09-2023 21:52

In response to Shortstackwendy

‎02-09-2023 21:52

I finally unpaired and re-paired my watch to my phone. I’m honestly not 100% sure if this fixed it because it was recording my steps and heart rate, just not sleep and stress score. Regardless, it’s working now. Sure do wish the temp was working though. Hasn’t since day one (been a couple months). 

Best Answer