Versa 4 stopped tracking sleep

[Versa4userhelp]

My 2 year old Versa 4 stopped tracing sleep. Tried to restart and holding down button logo appears, flashes then red X appears across screen! Is it junk now?

Moderator edit: clarified subject.

[MaCrisGBFitbit]

Hello @Versa4userhelp!  Welcome to our community forums!

I'm sorry to hear that your Versa 4 is not tracking your sleep and shows a Red X with the restart. 

Would you be so kind as to let me know if your app displays any message indicating an available update? If you don't see any message, please follow the steps below: 

• Open your app
• Tap the Devices icon in the upper left corner
• Tap Sync now 

If sync now doesn't show you an update banner please try this steps:

• Select your Versa 4 image
• On the Watch faces tile
• Sync and check for any available updates
• Restart your watch by pressing the left button until you see the Fitbit logo on the screen.

[Versa4userhelp]

Hi…tried both of your suggestions and neither worked.. said watch had just synced and no update banner. 98% charged and now when I take off charger cable no lights on back io watch..   . Even tried using other charging cable… from past experience with versa 2 I’m thinking it’s the end of its life! Thoughts please

[MaCrisGBFitbit]

Hi @Versa4userhelp ! Thank you for your reply.  

We have tried all possible steps through this channel to try to resolve this issue. My best suggestion is that you contact technical support directly, as they have more tools to provide you with the appropriate follow-up.  

[Versa4userhelp]

Thanks for your time
Sent from my iPhone