Versa 4 stopped working after getting wet

[Tae_tae225]

I used the water lock feature and my fitbit went completely black after getting out of the pool and letting it dry before placing it back on. I put it in rice to let it dry and nothing. My warranty is out, and even though this is a product defect they will not replace it..only gave a lackluster discount. If anyone could help that would be great. If not, I'll be purchasing a Samsung watch.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Tae_tae225. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 stopped working after getting wet. I understand your concern, I will do my best to help you with this!

If your device has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser and dry it with a lint free-cloth.

If you've done the above but to no avail, I'd recommend trying the steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit.

If your Versa 4 is still unresponsive, I suggest reaching out to our Customer Support Team who will be able to take a closer look into this issue and provide further help. Hope to hear some good news soon!