Versa 4 stopped working after the update

[rthorselady]

This update has really messed up my Versa 4. Wish we could go back to the old format. Tried to get help from Fitbit, the guy nice but all he said to do was shut it down and reboot. Of course that didn’t help. Thinking about a new Garmin

Moderator Edit: Clarified subject

[Guy_]

Hi @rthorselady - probably best to post in "The redesigned Fitbit app is rolling out!" topic in the appropriate iOS or Android app forums along with the other unhappy users where you will see more fully the issues.

Unfortunately it would seem likely you are stuck with this version officially. Though there may be some tweaks over time already mentioned there.

[MarreFitbit]

Hi there, @rthorselady. Welcome to the Fitbit Community Forums. I'm sorry to hear about the issues you've recently experienced after the update. I understand how you must be feeling. @Guy_ Thank you for the input! Here is the thread you're referring to. 

I've seen you reported issues with your sleep log and the battery, haven't you? To better assist you, may I know if your Versa 4 is not tracking your sleep stages whatsoever or it does but doesn't sync the data to your Fitbit app? If your Versa 4 is not syncing with the Fitbit app, I'd suggest trying syncing twice in a row once you wake up to make sure all your data can be transferred properly. 

On the other hand, if your Versa 4 is not tracking your sleep stages at all, please see Why don't I see sleep stages today?

Regarding the battery, please confirm if you've followed the tips and recommendations to maximize your watch's battery life described here.

Hope this helps! 

[rthorselady]

I tried to sync twice this morning and nothing happened. I put sleep in manually. As for the battery, nothing has changed except the app. Before the update it would go 5 days before needing a charge now I hope it goes 3 but sometimes 2

[MarreFitbit]

@rthorselady I'm sorry to hear that you're still having issues. 

As our last resort, I'd recommend logging out of the Fitbit app and force quitting it. Then, try logging in back and sync. Earlier today I was having syncing difficulties and I wanted to sync my sleep data first thing in the morning and I just couldn't, though, after trying what I just recommended I was able to sync all my data so easy. 

If the above doesn't work for you, I suggest getting back in touch with our Support Team as I've seen you reached out to them before posting here. Since you've reported these issues, the best way to get a proper resolution is to continue working with them as they can take a deeper look at the whole situation. Click here to get connected. 

We hope your issue is solved soon.