Versa 4 stopped working after the update

[Songawong]

I recently updated my Versa 4 with the new update.  When it finished, the screen is stuck on, "Sync from the Fitbit mobile app".  I've tried syncing it multiple times, and even tried to disconnect the Bluetooth, resetting the watch but to no avail.  It's completely stuck on the "Sync from the Fitbit mobile app" screen and I can't use it.

 Any help would be great!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Songawong. Thanks for bringing this to my attention, for the troubleshooting steps you've tried, and for the image attached. I'm sorry to hear that your Versa 4 is still not syncing. I understand your concern, I will do my best to help you with this!

In addition to the steps you've done so far, I'd recommend trying the following in the order listed (even if some of them you've tried already):

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 4 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[Songawong]

Thanks for the instructions @MarreFitbit, but even with the instructions, it seems to be still stuck on the screen.

From the Fitbit app, it says the Versa is "Synced just now", but the watch is showing otherwise.  I slept with it on and it seems to be still recording sleep patterns, steps and HR.  The battery did significantly drained overnight though, which is abnormal.  

[Bitfit1124]

Hi, did you have any luck with fixing the issue? I am having exactly the same issue with my Fitbit Sense 2 after the update. Thanks