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Versa 4 stopped working

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‎02-05-2023 12:35 - last edited on ‎02-07-2023 11:07 by Fitbit Moderator

‎02-05-2023 12:35 - last edited on ‎02-07-2023 11:07 by Fitbit Moderator

How can I contact Fitbit without paying some expert? The watch hit the ground face down and stopped working. Period

 

 

Moderator Edit: Clarified subject

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‎02-05-2023 13:56

‎02-05-2023 13:56

Hi @Sandyashri  customer support doesn't charge to contact them. However, accidental damage isn't covered by the warranty. click to read the warranty information. 

Stepping in the U.S.A. since September 2013. Android 14

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‎02-05-2023 21:43

‎02-05-2023 21:43

Hi @Sandyashri - did you try placing it on charge, check it doesn't get hot and if so stop immediately?

Author | ch, passion for improvement.

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