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Versa 4 won't charge

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‎02-06-2023 03:29 - last edited on ‎02-06-2023 10:52 by Fitbit Moderator

‎02-06-2023 03:29 - last edited on ‎02-06-2023 10:52 by Fitbit Moderator

Went swimming yesterday. Left my Fitbit to dry and now it won’t charge 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎02-06-2023 05:13

‎02-06-2023 05:13

Hi @Charliv1 - see guide which explains not charging issues How to check charge cable - Sense 2/Versa 4 won't charge, won't start or blank screen 

 

If it is being a problem, press the button 2 seconds and wait or at least 10 seconds and wait for vibration and hopefully logo to show it's starting. It is possible that it has suffered water damage in which case it will need replacing where you bought it.

 

You can always chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

 

 

Author | ch, passion for improvement.

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‎02-06-2023 10:55 - edited ‎03-09-2024 05:46

In response to Guy_

‎02-06-2023 10:55 - edited ‎03-09-2024 05:46

Hi there, @Charliv1. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 4 before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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