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Versa 4 stopped working

Bought a Versa 4 about 6 weeks ago.  Worked great for two weeks then started acting up.  It started disconnecting several times a day and then just continually got worse. It no longer tracks exercise, not sure if it is even tracking steps correctly.  I went for a three hour walk yesterday two days ago and it recorded absolutely no exercise again. Now it completely stopped working.  It will not even restart.  I have paid for a complete piece of garbage.  I would like to be in contact with someone to get a complete refund or get a replacement tracker- one that actually works. 

 

Moderator Edit: Clarified subject.

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2 REPLIES 2

Hi @TheresaNK.  Please contact Support for more help. 

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

Welcome to the Fitbit Community, @TheresaNK. I'm sorry to hear that your Versa 4 no longer tracked your exercise and completely stopped working. I'll be happy to assist. 

I noticed that you followed @LZeeW's advise and got in touch with our team and received assistance. 

Thanks for your help @LZeeW.

Have a nice day. 

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