Versa 4 stopped working

[MJM214]

Several days after switching my Fitbit Versa 4 account to Google my watch disconnected and will not reconnect. I disconnected the Versa from my I-phone’s Bluetooth list per instructions and it now it is no longer listed in my available Bluetooth devices.  Is the problem with Google, Fitbit or my watch?

[MaCrisGBFitbit]

Hello @MJM214!  Welcome to our community forums!

I'm sorry to hear that your Versa 4 is not working.  

Have you tried pairing your Versa 4 from the app or directly via Bluetooth on your iPhone? 

To pair your watch back to the account please follow the steps in this help article How do I set up my Fitbit device?

[MJM214]

No luck…added my phone as per instructions although it confirmed new sync
on my phone it would not connect. List my phone as last synced last night
and a new separate sync today. It also said I had a free fit but premium
for 6 months I declined because I’ve had the watch since June 2023 should
not be eligible for the free 6 months. (I do not want the annual premium)

See pics. Watch pic is taken after phone app shows it synced. FYI The
watch is fully charged. Now what?
Thanks

[MaCrisGBFitbit]

Hello @MJM214!  Thanks for your reply. 

If you've already linked your Versa 4 to your account and it's still not syncing, please verify that your watch and phone meet the following requirements: 

• 1- Your iPhone has the latest version of the Fitbit application installed.
• 2-Your iPhone has a data connection or Wi-Fi connection.
• 3- Your iPhone software is up to date.
• 4- The Bluetooth of your iPhone is activated.
• 5- Your iPhone is not receiving other Bluetooth signals. (speakers, headphones)
• 6- If you use more than one device to synchronize, make sure that only the one you want to synchronize is nearby.
• 7- The battery charge of your Fitbit device is not too low.
• 8- You do not have available updates.

Once you have verified the above, please follow the steps in this article: Why won't my Fitbit device sync?

[MJM214]

Thanks….deleted the watch again from my I-phone Bluetooth and it clicked in
the next time I connected. An update was installed and all’s fine now.
Thanks

[MaCrisGBFitbit]

Hi @MJM214! Thank you for your reply.

I'm glad to know that your Versa 4 is working well.  Let me invite you to our Health & Wellness board where you can make new friends, create topics and share your experience while reaching your goals.