Versa 4 stuck in a red X

[Jimmy94]

• Hi have tried resolutions on forum but so far no luck.when I pressed go for exercise today  the screen on my watch went blank. Tried syncing from phone,  no good. Checked gallery, no pop up - charged  watch - no good,  can't pair as watch not on, tried factory reset and got the red x.  Anyone  have any suggestions? Watch less than 2 months of use.

Moderator edit: clarified subject.

[Ruba]

Sorry to here that! Unfortunately most of us believe the defected update is intended by the company to force costumers to upgrade the hardware to new ones! I tried everything then put it back in the box 

[ManuFitbit]

Hi @Jimmy94, welcome to the forums. Welcome back @Ruba. Sorry to know the inconveniences that you are having with the device. 

Thank you for providing the information regarding this difficulty with your Versa 4. Thank you for trying to fix it on your own. 

Since the device is not turning on please give it a try following the steps listed in this help article: Why isn't my Fitbit device's battery charging?

Once the device has been turned on, confirm that you have tried the following steps: Manually syncing your Versa 4 by tapping the upper left corner icon >  your device image > Sync Now.  By doing this, a firmware update banner should appear.

If Sync Now doesn’t show an update banner, please tap the upper left corner > your device image > Gallery. The app should show a popup to install the missing apps to install the missing apps and recover the device. If the firmware update banner does not show, press and hold the side button for 10 seconds until the Fitbit logo appears on the screen, then release the button. For more information please visit How do I restart my Fitbit device?

If none of the above works, please do a manual factory reset: Press and hold the button for about 8 seconds until the screen turns off and vibrates. When you feel the vibration, release the button, then immediately press and hold the button again. Wait for the Fitbit logo to appear, then as soon as the logo disappears, release the button, then press and hold the button again. When you feel the vibration, release the button, then wait for the watch to complete the factory reset.

[Jimmy94]

Unfortunately none of these options have worked.