Versa 4 stuck on Fitbit logo

[Geelong]

My fitbit versa 4 is charged  and all I get on the screen is the fitbit logo then it stays on the screen where you select English plus the other languages.  There is no lights on the back anymore . Is it fixable  ? Thankyou.


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Geelong. Thanks for stopping by in the Fitbit Community Forums and for the details provided in your post about the issue with your Versa 4. I will do my best to help you with this. 

If you haven't done so yet, I'd recommend trying the following steps in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 4 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[Geelong]

Thank you so much will give it a try. 

[MarreFitbit · Accepted solution]

@Geelong You're very welcome! I'll be around if you need further assistance. 

[Move2Live]

Please let us all know how it works out. I’m having the same issue. 😩

[Geelong]

Yes it did . Good luck.