Versa 4 stuck on Fitbit logo

[Vinay_danda]

I have drained My My fitbit Versa 4 battery. After a few days, I charged my fitbit. But it was not turning on completely, it's showing only the fitbit logo. What need I need to get back to it's original position

Moderator Edit: Clarified subject

[Guy_]

Hi @Vinay_danda - first, once the watch is charged, try a restart, press and hold the button for 12 seconds till it vibrates and the logo appears and it starts after a minute.

If that doesn't happen try removing the Bluetooth entry from the phone, logout of the Fitbit App. Login again and click profile photo, "+ Set up a Device" and replace.

If still no sucess can you chat via the Fitbit App, click profile photo, Help & support, Contact Customer support. They may take you through a factory reset.

[MarreFitbit · Accepted solution]

Hi there, @Vinay_danda. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 4. @Guy_ Thank you so much for your help!

To solve this issue, please follow the steps below:

• Unpair your Versa 4 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 4 again.
• If there is no connection, restart your Versa 4.
  
  

If you can't get started with your Versa 4, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?