Versa 4 stuck on Fitbit logo

[Falakai]

I charge my versa 4 watch for the whole day and when I turn it on only the Fitbit logo appears non stop but I don't know why..How can I fix this problem please?

Moderator Edit: Clarified subject

[Guy_]

Hi @Falakai - try holding the button for 10 seconds till the watch vibrates and the logo reappears. If it doesn't start you can chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support. Your watch may need to be replaced under warranty where you got it.

[MarreFitbit]

Hi there, @Falakai. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 4. @Guy_ Thanks for your help and advice! 

I've seen you contacted our Support Team after posting here but your chat got disconnected. If you still have this issue, please follow the steps below:

• Unpair your Versa 4 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 4 again.
• If there is no connection, restart your Versa 4.

If you can't get started with your Versa 4, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?