Versa 4 won't sync

[Raviprasanth]

My versa 4 is not syncing properly , it only sync when i disconnected and reconnect the watch with app and then it keep on syncing but do not end and never reconnects. I tried to factory reset the watch and reinstalled fitbit app but the issue still persits and i went ahead and factory reset my phone & watch but in the end it is not syncing 

This issue is happening from 3 days 

My device : Samsung S23 ultra 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Raviprasanth. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 4 before reaching out. 

In addition to the steps you've done, please try the following in the order listed:

• Unpair your Versa 4 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 4.
• If there is no connection, restart your Versa 4.
• Set up notifications again. 
• Once your Versa 4 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 4 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.