Versa 4 stuck on a red X

[Sammi1897]

 can anyone help y my fitbit has this on screan its less than a year old I've tryed reset remove everything but the screan goes black and won't come bk on 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Sammi1897. Welcome to the Fitbit Community Forums. Thanks for taking the time to troubleshoot the issue with your Versa 4 and the image attached.

In addition to the steps you've done, please try to manually sync your Versa 4 by tapping your profile picture > your device image > Sync Now. By doing this, a firmware update banner should appear.

If Sync Now doesn’t show an update banner, please tap your profile picture > your device image > Gallery. The app should show a popup to install the missing apps to install the missing apps and recover the device. If the firmware update banner does not show, press and hold the side button for 10 seconds until the Fitbit logo appears on the screen, then release the button. For more information please visit How do I restart my Fitbit device?

If none of the above works, please do a manual factory reset: Press and hold the button for about 8 seconds until the screen turns off and vibrates. When the customer feels the vibration, release the button, then immediately press and hold the button again. Wait for the Fitbit logo to appear, then as soon as the logo disappears, release the button, then press and hold the button again. When you feel the vibration, release the button, then wait for the watch to complete the factory reset.

[Sammi1897]

Thanks guys I took it bk to were I got it from and they exchanged it for a brand new one xx

[MarreFitbit]

@Sammi1897 Awesome! I'm glad to hear you were able to get a new Versa 4. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!