Versa 4 stuck on a red X

[Emilystew2]

I’m setting up my versa 4. I plugged it in, and nothing came up on the screen. Left it a few hours and still nothing. It pairs with my phone/app. The app asked for a code from the watch but the screen is still black. I tried to reset it (a few times) but a red x comes up on the screen and then black again. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Emilystew2. Welcome to the Fitbit Community Forums. Thanks for all the details provided in your post regarding the issue with your Versa 4 which is stuck on a red X only. I will do my best to help you to sort this out!

Since the screen is blank and you can't complete the set up process, please do a manual factory reset: Press and hold the button for about 8 seconds until the screen turns off and vibrates. When you feel the vibration, release the button, then immediately press and hold the button again. Wait for the Fitbit logo to appear, then as soon as the logo disappears, release the button, then press and hold the button again. When you feel the vibration, release the button, then wait for the watch to complete the factory reset.

Once the above has been completed, please proceed to set up your Versa 4.