Versa 4 stuck on a red X

[SunsetRunner]

i just opened new box yesterday, it was fine around 18 hours that's all

now it's rebooting itself, i tried to hard reset by holding button 10 seconds as guidline, not working 

if i hold more than 15 seconds then x mark is appearing 

can someone please suggest me, what's the solution in this case

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @SunsetRunner. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your new Versa 4 is stuck on the X. I understand your concern, I will do my best to help you with this!

If you haven't done so yet, please try to manually sync your Versa 4 by tapping your profile picture >  your device image > Sync Now.  By doing this, a firmware update banner should appear.

If Sync Now doesn’t show an update banner, please tap your profile picture > your device image > Gallery. The app should show a popup to install the missing apps to install the missing apps and recover the device. If the firmware update banner does not show, press and hold the side button for 10 seconds until the Fitbit logo appears on the screen, then release the button. For more information please visit How do I restart my Fitbit device?

If none of the above works, please do a manual factory reset: Press and hold the button for about 8 seconds until the screen turns off and vibrates. When you feel the vibration, release the button, then immediately press and hold the button again. Wait for the Fitbit logo to appear, then as soon as the logo disappears, release the button, then press and hold the button again. When you feel the vibration, release the button, then wait for the watch to complete the factory reset.

[SunsetRunner]

i did all the above instructions 

again the same thing 

auto restart/reboot 

it worked only in one day

---

i want a replacement or the other version 

if I get lower version also it's okay 

but i can't handle this version 

[Wim85]

Same problem on my device, that is almost 2 years old. Must be an faulty update, but they wont fix it

[Almancio]

Me too, and bug continuous happens 😞

[Almancio]

I agree 👍

[SunsetRunner]

i need the replacement 

or my money back 

this is not one person issue 

many are facing the same everywhere 

from long long ago people are posting the issues 

can't u guys solve this f**king issue from that long