Versa 4 stuck on logo and cannot be turned on

[Kuyajaris_1102]

It happened yesterday but the clock cameback and today it totally shutdown and when turning on it is stuck on the logo. What should I do my fitbit versa 4 is now 1 year and 3 months.

[AndreaFitbit]

Welcome to the Fitbit Community, @Kuyajaris_1102. I'm sorry to hear that your Versa 4 is stuck on the Fitbit logo. 

I understand how frustrating this could be and would recommend setting up your device again: 

1. From the Today tab in the Fitbit app on your phone, tap the devices icon .
2. Tap Add more devices.
3. Choose your device and follow the on-screen instructions to continue.

When the device is already set up, please check if there's a pending update. 

[Kuyajaris_1102]

Not working. I tried to factory reset but it's still doesn't show the clock and stuck on the logo and it will turn off and a logo red X will be shown too 

[mommyljd]

Mine is doing the same thing

[bporter]

I have the same issue and this did not resolve the problem. Factory reset didn't fix the problem. Turning bluetooth on and off multiple times didn't fix the problem. Reinstalling the fitbit app didn't fix the problem. Tried every possible solution I can find in this help forum and watched every YouTube video on Versa 4 and still can't fix it. I think the watch is just designed to break after 2 years.

[cbhill1]

Mine is doing the same thing, it will not pair with my phone, just not working, only 1 year old.