Versa 4 stuck on logo

[Arimom]

Out of no where my Versa4 had the logo appear and is constant on the screen. I restarted it and the screen went black but then the logo came back on its own. Now my app no longer has it attached to it and I can’t get my phone to see the Versa. I tried to restart it numerous times and it vibrates and then the logo appears and flashes and then the red X , screen goes dark and then the logo reappears and stays on. 
Need help as this is what I use for my doctor to also track for my serious health issues. If Fitbit company did something then we all should be compensated or devices replaced. 

Moderator edit: clarified subject.

[missber]

Mine's doing exactly the same!

[ManuFitbit]

Welcome to the community forums @Arimom and welcome back @missber. 

Thank you for taking the time to share the information regarding the difficulty that you are experiencing with your Versa 4. 

Please, make sure of the following:

1. Sync the device in the Fitbit app.

• From the Today tab in the Fitbit app, tap Devices.
• Chooose the Versa 2.
• Tap Sync Now.

2. Check for available Firmware updates.

• With the Fitbit device nearby, open the Fitbit app (make sure the Fitbit device is charged).
• Tap the Today Tab > Devices > your device.
• Tap Update (This option only appears if an update is available).

Follow the on-screen instructions: Keep the Fitbit device close to your phone during the update. When the update starts, a progress bar appears on the device and in the Fitbit app until the update is complete.

3. Charge the device:

Double-check the connection: Ensure secure connection to the charging cable and that the cable is plugged into a working USB port (computer or UL-certified wall charger).

If these steps don't work:

4. Restart the device: Keep in mind that your data won't be deleted: How do I restart my Fitbit device?

5. Changing the clock face via the Fitbit app can sometimes resolve a black screen issue:

• Open the Fitbit app.
• Choose Device Settings.
• Navigate to the clock face options and try selecting a different clock face.

[Arimom]

I have tried to restart the device at least 15 times. The logo continues to stay frozen on the screen.  I can no longer access it via the App on my phone. I take it off the charger and the logo will stay frozen for about 15 minutes and then go blank for a bit and then the logo comes back all through the night!

This sucks and I needed this watch. All my health info for my doctor is not being recorded. I need answers!!

[MaCrisGBFitbit]

Hi @Arimom Thank you for reply! It’s great to have you on board!

Since the provided steps didn't seem to work for your specific situation I can recommend you to contact our Support team since they have more tools that might be helpful for your case.