Versa 4 stuck on red X

[SunsetRunner]

I am genuinely at a loss. I am trying to sell my Versa 4, but it is stuck on a red X. It was unpaired...from the app, my phone and Bluetooth. I factory reset it, and now it's stuck. I went to multiple forums, followed all the troubleshooting tips, and still, red X. I double checked my fitbit app, my phone, all paired devices, and it is 100% no longer paired to ANYTHING. How do I fix this if it's no longer paired to my phone, but will NOT connect at all?? This is very frustrating.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @SunsetRunner. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is still stuck on the red X. I understand your concern, I will do my best to help you with this!

To better assist you, please confirm that you've tried the factory reset as follows: Press and hold the button for about 8 seconds until the screen turns off and vibrates. When you feel the vibration, release the button, then immediately press and hold the button again. Wait for the Fitbit logo to appear, then as soon as the logo disappears, release the button, then press and hold the button again. When you feel the vibration, release the button, then wait for the watch to complete the factory reset.

Was your Versa 4 already unpaired from your phone's Bluetooth and Fitbit app before you performed the factory reset? Have you tried pairing your Versa 4 again? 

[serafin1209]

Thank you, factory reset and re-downloading the update fixed the watch! Great answer...

[MarreFitbit]

Hey there, @serafin1209. It's nice to see you around the Fitbit Community Forums. I'm glad to hear that the steps recommended did the trick for you! 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[serafin1209]

Unfortunately, the solution works for a while, during the day the watch restarted and the problem came back, the update needs to be repaired quickly...