Versa 4 stuck on the Fitbit logo

[Nikki_Nicole087]

My screen went blank after an update.  Tried a reset with no help. I forgot device through Bluetooth and unsynced it from the app (as suggested on another forum), when I did screen went blank and I can not start it as a new device because it asks for a 4 digit pin that is inaccessible because the screen is blank and unresponsive. When I try to reset the watch I get the logo followed by a red x and nothing else. Any help would be great.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Nikki_Nicole087. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is stuck on the Fitbit logo. I understand your concern, I will do my best to help you with this!

Please do a manual factory reset: Press and hold the button for about 8 seconds until the screen turns off and vibrates. When you feel the vibration, release the button, then immediately press and hold the button again. Wait for the Fitbit logo to appear, then as soon as the logo disappears, release the button, then press and hold the button again. When you feel the vibration, release the button, then wait for the watch to complete the factory reset.