Versa 4 syncing issues

[saramkuhl]

Bought my daughter, a runner, a versa 4 to track her pace, workouts, etc. It stopped syncing before a race and hasn’t worked since. Phone sees it, she gets text notifications, but it’s a poor pedometer that can’t keep time correctly. App will not resync even after trying ALL the suggestions. Too late to return. Bought a new versa 3 instead. Fix it!

Moderator Edit: Clarified subject

[Guy_]

Hi @saramkuhl - hopefully the Versa 3 will function better and has features that the 4 doesn't.

The syncing issues can often be with a version of the Fitbit App, so see Why won't my Fitbit device sync?

But can also be watch fault or that the phone was connected as a device to the Fitbit App. In any case it is covered by warranty.

For more specific help you can always chat via the Fitbit App, Help & support section, Contact Customer support.