Versa 4 touchscreen isn't working after getting wet

[Cerice]

I went swimming with my watch on and now my watch face wont respond to touch. Display is still on but cant shut off alarms or swipe anything.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Cerice. It's nice to see you around the Fitbit Community Forums. I'm sorry to hear that the touchscreen of your Versa 4 stopped working after getting wet. I understand your concern, I will do my best to help you with this! 

If your device got wet, it’s important to take it off and dry it well before putting it back on. On the other hand, if your device has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser and dry it with a lint free-cloth.

If you haven't done so yet, please try the steps below:

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[Cerice]

I restarted the watch same thing still cannot use the touchscreen. I changed faces that did not remedy the problem.

[Cerice]

This did not fix the issue!