12-31-2025
13:41
- last edited on
01-01-2026
09:12
by
MaCrisGBFitbit
12-31-2025
13:41
- last edited on
01-01-2026
09:12
by
MaCrisGBFitbit
Since updating my Watch before Christmas it had 2 days where the battery drained within hours of a full charge . Now a hour after charge it turns off and won’t turn on . If I connect to the charger it turns on win 80% + charge on the watch . I have done a factory reset and the watch worked for a hour then cut off again and is now stuck in a Fitbit logo loop..
logo comes on then goes off and then repeats.
till I plug it to a charger.
The watch was working perfectly and lasted nearly a week before a charge was needed. then the update happened.
Moderator edit: updated subject for clarity
Best Answer01-01-2026 09:11
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
01-01-2026 09:11
Hello @Lorain12! Welcome to our community forums!
I'm sorry to hear that your Versa 4 turns off and now is stuck in the Fitbit logo. I appreciate the steps you try before contacting.
Did you clean the charging pins recently? If don't please follow the steps in the following link: How do I clean my Fitbit device?
Once the contacts are clean please restart your watch by pressing the button for at least 12 seconds or when the watch turns on with the logo, after the restart please connect it to the charging cable on a computer or with a UL certified adapter.
01-01-2026 20:58
01-01-2026 20:58
That's exactly what's happening to me too.
Best Answer