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Versa 4 will not charge

‎04-15-2026 10:17 - last edited on ‎04-15-2026 15:55 by Fitbit Moderator

‎04-15-2026 10:17 - last edited on ‎04-15-2026 15:55 by Fitbit Moderator

I have bought 2 new Fitbits and one charges without issues. However, the second will not charge at all. I have tried both charges sent within the box, wiped/cleaned before charging and even tried my old Versa 4 charger.

Any idea, or should I contact Amazon (where I purchased it)?

 

Moderator Edit: Clarified subject

Best Answer
4 REPLIES 4

‎04-15-2026 10:26

‎04-15-2026 10:26

Hi @STAJUK   If you are in the return window, please contact Amazon.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎04-15-2026 15:29 - edited ‎04-15-2026 15:31

In response to LZeeW

‎04-15-2026 15:29 - edited ‎04-15-2026 15:31

A warm welcome to the forums @STAJUK.

Thank you for sharing you experience with your new Versa 4 and thank you for trying to fix it on your own. 

In addition to the suggestion provided by @LZeeW, you can try to restart the device and confirm that you tried the steps listed in this help article:

Why isn't my Fitbit device's battery charging?

Thanks @LZeeW for your help. 

Best Answer
0 Votes

‎04-15-2026 17:38

‎04-15-2026 17:38

Hi @STAJUK - this can happen also if a tiny bit of plastic still covers one of the contacts on the back of the watch.

Use a magnifying glass to check.

Author | ch, passion for improvement.

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0 Votes

‎05-06-2026 09:04

‎05-06-2026 09:04

If the second Fitbit still does not charge after trying multiple chargers and cleaning the contacts, it is most likely a defective unit. In many cases, devices sold through Liquidation & 70%Savings deals may occasionally have hardware issues. Therefore, contacting Amazon for a replacement or return would be the best option. For more accurate troubleshooting tips and reliable shopping insights, our website provides clearer and more trustworthy information than many competitor pages.

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