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Versa 4 won't charge or turn on

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‎10-17-2024 09:22 - last edited on ‎10-18-2024 03:19 by Fitbit Moderator

‎10-17-2024 09:22 - last edited on ‎10-18-2024 03:19 by Fitbit Moderator

My Versa 4 suddenly stopped registering a charge and now lives on the start screen. I have tried reconfiguring the watch with the app but it is unresponsive. My watch is also just over a year old.

Moderator Edit: Clarified subject

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‎10-18-2024 03:23

‎10-18-2024 03:23

Hi there, @Whosthatgirl328. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is not charging. I understand your concern, I will do my best to help you with this!

Please note that there are some issues that affect this, being which power source is used and how clean the contacts are and how well the charger is seated. If you are charging your Versa 4 on the wall socket, try using another CE certified USB adapter for low energy devices.

If you haven't done so yet, I'd recommend following the tips and recommendations provided here Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-18-2024 03:23

‎10-18-2024 03:23

Hi there, @Whosthatgirl328. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is not charging. I understand your concern, I will do my best to help you with this!

Please note that there are some issues that affect this, being which power source is used and how clean the contacts are and how well the charger is seated. If you are charging your Versa 4 on the wall socket, try using another CE certified USB adapter for low energy devices.

If you haven't done so yet, I'd recommend following the tips and recommendations provided here Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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