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Versa 4 won't charge properly

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‎09-15-2024 06:23 - last edited on ‎09-16-2024 08:41 by Fitbit Moderator

‎09-15-2024 06:23 - last edited on ‎09-16-2024 08:41 by Fitbit Moderator

When placed on charge the screen keeps showing that charger is reconnecting evey second. And the battery percentage isn't going up.

This is a brand new replacement I got today, and the one I bought a week ago also did the same thing.

Any ideas please?

Moderator Edit: Clarified subject

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‎09-16-2024 08:47 - edited ‎09-16-2024 14:39

‎09-16-2024 08:47 - edited ‎09-16-2024 14:39

Hi there, @ShellF84. Thanks for stopping by in the Fitbit Community Forums and the details provided in your post about the issue with your Versa 4. I understand your concern, I will do my best to help you! 

There are some issues that affect this, being which power source is used and how clean the contacts are and how well the charger is seated. If you haven't done so yet, please see Why isn't my Fitbit device's battery charging?

Please make sure your Versa 4 is receiving good power source, please find below some tips to best charge Fitbit devices:

  • Use only genuine Fitbit charging cables
  • Avoid USB battery packs
  • Charge within the recommended temperature according to your Fitbit device's Manual 

For best results, don’t leave your device plugged in on the charger longer than overnight.

Maria | Community Moderator, Fitbit


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