Versa 4 won't charge to 100%

[pattyirene]

Why does my Versa 4 only charge to 99%?


Moderator Edit: Clarified subject

[Guy_]

Hi @pattyirene - that may not be the case. Mine has started taking anything up to an hour to go from 99% to 100%.

If it is a new watch it shouldn't take more than 15 minutes to reach maximum.

What you can try is restarting the watch and checking the cleaning and changing power source, perhaps use a PC for that.

However it is rarely worth charging to more than 97% as the time wasted charging buys you very little extra autonomy and you can't be wearing it if you are waiting for it to charge.

[MarreFitbit · Accepted solution]

Hi there, @pattyirene. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention. We're here to help you! 

Have you tried the tips and recommendations provided by @Guy_? The instructions on how to restart your Versa 4 can be found here. 

Additionally, please find below some tips to best charge Fitbit devices:

• Use only genuine Fitbit charging cables
• Use only UL-certified wall chargers
• Avoid USB battery packs
• Charge at room temperature
  
  

For charging purposes, your charging cable or your base station can be plugged into any USB power source, including but not limited to:

• A computer
• A Wall A/C to USB adapter, commonly found with smartphones
• A DC to USB adapter (vehicle power port)