Versa 4 won't charge

[Upnorth88]

My barely 2 month old Versa 4 will not charge. I have gone through all trouble shooting steps.  I need customer service help and it feels impossible. Help....

Moderator Edit: Clarified subject

[FatimaFitbit]

Hi there @Upnorth88! A warm welcome to the Fitbit Community!

Thank you so much for informing us about this situation and for all your efforts.

Have you checked if your Versa 4 needs an update? 

Here is a link to contact support. Fill out the form. You will then get some recommended help articles. After that, you will be able to choose how you want to contact support.

[Upnorth88]

Even if it did, it will not charge.

[FatimaFitbit]

Hi there @Upnorth88! Thank you for your answer and for your efforts.

Since you have tried the steps and your Versa 4 still doesn't charge, I need more information from you, which is best shared privately. I am sharing a link to a form for you to fill out here.

This form is for you only, so please let me know when you have completed it.