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Versa 4 won't charge

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‎07-14-2023 04:49 - last edited on ‎07-14-2023 06:08 by Fitbit Moderator

‎07-14-2023 04:49 - last edited on ‎07-14-2023 06:08 by Fitbit Moderator

My new fitbit will not charge (charged power sources etc and it charges my daughter's without any issue) and is now completely flat. I'm not sure if there is fault with the device as the when I have managed to charge it in the last week it has died house layer. What do I do?

Moderator Edit: Clarified subject

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2 REPLIES 2

‎07-14-2023 05:01

‎07-14-2023 05:01

Hi @Ted5019 - it seems your watch may have a serious fault and needs replacing under warranty where you bought it.

Author | ch, passion for improvement.

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‎07-14-2023 06:42 - edited ‎07-14-2023 06:42

In response to Guy_

‎07-14-2023 06:42 - edited ‎07-14-2023 06:42

Hi there, @Ted5019. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 4. @Guy_ Thanks for the information provided. 

Before considering other options, I'd recommend tying to restart your Versa 4 by following these steps How do I restart my Fitbit device?. Then, try recharging your Versa 4 to see how it goes. 

Maria | Community Moderator, Fitbit


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