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Versa 4 won't charge

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‎12-28-2023 13:12 - last edited on ‎12-29-2023 04:34 by Fitbit Moderator

‎12-28-2023 13:12 - last edited on ‎12-29-2023 04:34 by Fitbit Moderator

Hi there, 

I’ve had my Versa 4 since Xmas and put it in charge overnight, which did appear to work and the phone is dead. I can’t get it to charge? What should I do? 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎12-28-2023 23:15

‎12-28-2023 23:15

Hi @janerj1970 - you can pull down on the watch face to see the battery level, if it is working.

But try charging both phone and watch again, often restarting them helps with issues, if it is possible. Using a different power source is a good thing to try if there are problems.

Author | ch, passion for improvement.

Best Answer

‎12-29-2023 04:59

In response to Guy_

‎12-29-2023 04:59

Hi there, @janerj1970. Welcome to the Fitbit Community Forums. It's sad to hear that your Versa 4 is not charging. We'll be glad to help you with this. 

As a first approach, please follow @Guy_'s tips and recommendations. If the issue persists, please try the troubleshooting steps provided in this help article Why isn't my Fitbit device's battery charging? 

Let us know how it goes.

Maria | Community Moderator, Fitbit


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