Versa 4 won't exit the swim mode

[VikkiH75]

When I set the watch to water lock to swim I can't turn it off. I double tab the screen, double press the button, nothing works to exit the exercise! Very frustrating! 

Moderator Edit: Clarified subject

[Guy_ · Accepted solution]

Hi @VikkiH75 - here's some details how to operate swim lock, if the watch or your fingers are wet it may be difficult to turn off.

Can I swim or shower with my Fitbit device?

[LZeeW]

@VikkiH75   You press the button once to turn off the water lock to end a swim on the Versa 4.  This Help article has the instructions: How do I track my swims with my Fitbit device?

Trackers use a double tap and the Sense/Versa 3 use a double press on the button to end a swim exercise.  @Guy_ 's link doesn't list the Sense 2/Versa 4, because it is for a different feature.

[VikkiH75]

Thanks but that doesn't work either, it just brings up the Alexa set up over the top of the swim and if I press again it takes me back to swimming

Get Outlook for Android<>

[LZeeW]

@VikkiH75   Normally, I would start the swim exercise on my Sense 2 to help you troubleshoot your problem.  Sorry, but I don't want to get stuck in the same situation as you.  My other thoughts:

• Can you restart your Versa 4 by pressing and holding the button?  You will probably lose unsynced data.
• Contact Support for more help.  Tap on your profile picture/gear icon in the upper right of your app > Help & Support > Contact Customer Support.

[WorstCusto]

The watch doesn’t respond to anything. Taping screen or side button. Only thing will be to let the battery run out. Fault with design.