Versa 4 won't pair anymore

[Ilyserae]

My Versa 4 froze after latest iPhone update and all troubleshooting methods failed. The only option on the watch is to press the button to reset. If the Bluetooth picks up the Versa, the watch does. The watch takes me to the language screen then lists instructions for pairing. I have restarted my phone, deleted the Fitbit app, turned Bluetooth off for 10 seconds, and hard reset the watch. Nothing has worked. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Ilyserae. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is no longer connecting to your iPhone. I understand your concern, I will do my best to help you with this!

In addition to the steps you've tried, please try the following in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device one more time.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 4 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[Gritbits]

I too have had issues with my Versa 4 after updating to iOS 18.6.

The watch stopped syncing and one of the steps I followed was to unpair my watch from the phone.

I can now not get my watch to pair with my iPhone. The watch displays the 4 digit code which I enter, the watch shows ‘pairing’ but it continually times out and shows a Red Cross.

I have tried every step advised above and nothing is working.

Thanks for any help

[MarreFitbit]

Hi there, @Gritbits. Welcome on board. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is stuck on the red X and it's not pairing. I understand your concern, I will do my best to help you with this!

Since none of the steps you tried have worked, please do a manual factory reset: Press and hold the button for about 8 seconds until the screen turns off and vibrates. When you feel the vibration, release the button, then immediately press and hold the button again. Wait for the Fitbit logo to appear, then as soon as the logo disappears, release the button, then press and hold the button again. When you feel the vibration, release the button, then wait for the watch to complete the factory reset.

Once this has been completed, please try setting up your Versa 4 one more time. 

[Ilyserae]

Thank you!  That worked!  

[MarreFitbit]

@Ilyserae you're very welcome! I'm glad to hear that the steps I recommended did work for you. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

[Gritbits]

Also worked for me and many thanks - minimal data lost by doing the factory reset.

[MarreFitbit]

@Gritbits Awesome! I'm glad to hear that the steps also worked for you. 😊 

I will be around if you need anything else, happy stepping!