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Versa 4 won't pair

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‎01-06-2026 00:45 - last edited on ‎01-06-2026 04:04 by Fitbit Moderator

‎01-06-2026 00:45 - last edited on ‎01-06-2026 04:04 by Fitbit Moderator

My versa 4 won't pair -pairing was rejected by versa. Factory reset done, app reinstalled, phones turned off for periods of time, other bluetooth devices all removed; none of these things have worked. 

What else is there?

Moderator Edit: Clarified subject

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‎01-06-2026 04:11

‎01-06-2026 04:11

Hi there, @gfreestone47. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is not connecting to your Fitbit account anymore. I understand your concern, I will do my best to help you with this!

To better assist you, please confirm that you've reviewed all requirements to set up your Versa 4 and also tried all the troubleshooting steps provided in this help article Why can't I set up my Fitbit device?

Looking forward to hearing from you. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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1 REPLY 1

‎01-06-2026 04:11

‎01-06-2026 04:11

Hi there, @gfreestone47. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is not connecting to your Fitbit account anymore. I understand your concern, I will do my best to help you with this!

To better assist you, please confirm that you've reviewed all requirements to set up your Versa 4 and also tried all the troubleshooting steps provided in this help article Why can't I set up my Fitbit device?

Looking forward to hearing from you. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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