help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 4 won't respond to anything

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-28-2023 08:33 - last edited on ‎12-29-2023 04:29 by Fitbit Moderator

‎12-28-2023 08:33 - last edited on ‎12-29-2023 04:29 by Fitbit Moderator

I got my Versa 4 last Christmas and literally a year later it is acting up...

It vibrates on touch, won't sync, and the screen won't turn on. Things I've tried that haven't solved the problem:

- Restarting it

- Turning Bluetooth and location off and back on 

- Changing the clockface (doesn't update because it won't sync)

- Charging it (not sure if it is actually charging for above mentioned reasons)

Any help or assistance will be greatly appreciated!


Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎12-29-2023 03:04

‎12-29-2023 03:04

Welcome to the Fitbit community, @MsyChrissy!

Sad to hear that you're having issues with your Versa 4. Thanks for having taken the time trying to get things fixed by yourself.
You may be right assuming that there could be a problem getting your device charged. Therefore I'd suggest having a closer look here to eliminate any possible reasons for that:

Why isn't my Fitbit device's battery charging? 

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer
0 Votes

‎12-29-2023 05:32

In response to Talahthas

‎12-29-2023 05:32

My apologies, I should have mentioned I have also tried cleaning the ports and have tried charging it on three different occasions in three different homes. Even after letting it sit on the charger, nothing happens. 

Best Answer
0 Votes