Versa 4 won't respond

[Torific]

my battery was at 58% and then it just turned off. I tried to put it on the charger and it doesn't respond to that either? Any suggestions

Moderator Edit: Clarified subject

[Guy_]

Hi @Torific - unless the watch has developed a fault have a look here because it may not be charging.

How to check charge cable - Sense 2/ Versa 4 won't charge, won't start or blank screen

If it's just a screen fault it will still be syncing with the app. Worth checking.

Lastly try holding the button for a full 10 seconds till it vibrates and the logo appears if there is enough charge in it.

You can always chat via the Fitbit App, click profile photo, Help & support, Contact Customer support.

[ManuFitbit]

Hi @Torific. Welcome to the Community Forums.

Thanks for the details regarding your Versa 4. 

Please make sure that you've followed the steps provided in this article: Why isn't my Fitbit device's battery charging? 

If the device is charging, but the screen is completely black, make sure that you've also completed the restart procedure described here: How do I restart my Fitbit device?

Thanks @Guy_ for your help in this matter. 

[DaveB66]

I have been having the same problems. Tried restarting and cleaning the charging terminals and still nothing. I can’t sync and can’t see my smart watch on the app. Last sync was May 5 and battery was at 58%. 

[Guy_]

Hi @DaveB66 - most likely a cleaning issue or cable fault if you changed power source, see the link posted earlier.

[Torific]

For some reason a replacement went out to Dave below under my account.  Not sure why.  I do need a replacement but the one that is shipping is not mine and is going to a Dave and a different address.  I need help 

[JuanFitbit]

@Guy_ , Thank you for your help . 

@DaveB66 , A warm welcome to the Community! Thank you for your message. Did the help from Guy_ bring any improvement?

@Torific ,Thank you for getting back to us and bringing this to our attention. Our Team has been informed and you'll be receiving a message soon. Keep working with them to sort this out.