Versa 4 won't sync

[TLBuck]

The new versa 4 is garbage Fitbit have a problem with this model it won’t sync connect  to Bluetooth etc it doesn’t matter now many times u turn off on reconnect or do a factory reset 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @TLBuck. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 4 before reaching out. I understand how you must be feeling. 

I've seen you contacted our Support Team before posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

See you around. 

[TLBuck]

I’ve had to contact again
I don’t see why I have to continually turn it off to sync the phone with the app

Sent from my iPhone

[TLBuck]

My versa 4 still will not sync without turning the versa 4 off and on  I shouldn’t have to keep doing this for it too sync

I have the latest iPhone version I have factory reset I have deleted Bluetooth I have tried with and without wifi

I still get the big Red Cross when turning off and on

i don’t know what else to do apart from throwing it away 

[MarreFitbit]

@TLBuck Thanks for the details provided above. 

Please note that your case was forwarded to our higher tier of support for further checking. Someone will be in contact with you soon as they have the resolution for this issue. It seems that our Support Team has exhausted all troubleshooting steps availed for this issue, so there's nothing left we here in the community can suggest. 

Thanks for your understanding. Have a nice day!

[TLBuck]

Hi
It’s still happening with mine and no response from Fitbit!!!!
I won’t be buying another so frustrating !!!!!

Sent from my iPhone