Versa 4 won't sync

[DLB0227]

My (relatively new) Versa 4 will not sync.  I have: turned phone off/on, turned Versa off/on, tried to manually sync (it says "gathering data" but won't sync), deleted and reinstalled the Fitbit app and, of course, checked to be sure the Bluetooth is on.   Nothing works. The device won't sync and it's time won't correct either.  I am about to abandon this rather expensive product.

Moderator Edit: Clarified subject

[Guy_]

Hi @DLB0227 - you need a working internet connection to sync so try turning off wifi and use mobile data.

Also try removing the watch Bluetooth entries from the phone, logout of the Fitbit App, swipe off the active window and in Android clear the storage cache and force stop it. Then restart the phone and watch again.

When you login again, accept any pair, link or Fixit prompts but if this doesn't happen, click the profile photo and " + Set up a Device" and replace.

If your watch isn't syncing properly it won't set the time. Normally the steps you have done should have resolved it, so it may be phone (s?) related.

[Talahthas]

Welcome to the Fitbit community, @DLB0227!

Having started at Jun 27, 15:58 PDT, there have been intermittent issues with logging in and syncing for Fitbit users who had migrated their Fitbit accounts to Google or had created a new Google account for their Fitbit devices because one of the corresponding Google servers was overloaded. This issue is resolved by now.