Versa 4 won't track my HRV

[FarmerJuan]

Upgraded from Versa 2 to Versa 4. Now my hrv and br are reporting 0 each night. Always worked with my Versa 2, but not now.

Moderator Edit: Clarified subject

[Guy_]

Hi @FarmerJuan - did you try restarting the watch and are you getting Sleep showing when syncing and manually syncing?

Also make sure you completely removed the Versa 2 from Bluetooth in case it is still trying to get some data from there, to be sure.

[FarmerJuan]

Done all that. Says in Health Metrics that they are in range, but actually
report 0.
Both always worked in my Versa 2. Have been using a Fitbit everyday since
2015. Very disappointed in my upgrade.

[ManuFitbit]

Welcome back to the community @FarmerJuan. 

Thanks for taking the time to share these details about your Versa 4 with us. Thanks for giving those troubleshooting steps a try on your own.

If you've noticed your HRV isn't showing up, a great first step is checking your heart rate accuracy. You can find some really helpful tips on how to get a better reading in our guide: How do I track heart rate with my Fitbit device?

Also, to keep everything running smoothly, it's always a good idea to make sure your Versa 4 is running the latest software. You can check for updates here:  Update your Fitbit device.

Thanks for your help @Guy_.

[FarmerJuan]

Thank you for your reply.

Actually got my first reading this am, from last night's sleep. Hopefully this will continue. 

[ManuFitbit]

Nice to know that @FarmerJuan. 

I hope you have a much better experience using your smartwatch moving forward.