Versa 4 won't turn on or charge

[rintirosa]

I plugged my Versa 4 in to charge, it was about 30%, and it just went black. Now it won't work at all. I have only had it for about a month. I uninstalled and reinstalled the app. Still nothing. It is totally dead. Please advise. 

Thank you!

Moderator Edit: Clarified subject

[Guy_]

Hi @rintirosa - if the watch has failed, it is under warranty and can be replaced.

However it may be a good idea to chat via the Fitbit App, click profile photo, Help & support, Contact Customer support.

[Talahthas]

@rintirosa Welcome to the Fitbit community!

Sad to hear that your Versa 4 isn't working properly. I'd suggest trying to restart it. To do so, press the side button on your Versa 4 and keep it pressed for 10 seconds to see whether or not the Fitbit logo will appear on your device's display. I'll keep my fingers crossed. 

If, however, yout device can't be restarted, your Versa 4 may be defective and is covered under warranty. So don't worry and let Fitbit customer support get it replaced:

Fitbit Support Contact