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Versa 4 won't turn on or charge

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‎08-10-2023 19:12 - last edited on ‎08-11-2023 04:04 by Fitbit Moderator

‎08-10-2023 19:12 - last edited on ‎08-11-2023 04:04 by Fitbit Moderator

Had versa 4 a week. Watch will not charge & screen is dark

Moderator Edit: Clarified subject

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5 REPLIES 5

‎08-10-2023 19:31

‎08-10-2023 19:31

Hi @Miche69 - try using a PC port as the power source and after 10 minutes hold the button for 10 seconds till it vibrates and the logo appears and wait for it to startif it hasn't started by itself.

If that doesn't work check How to check charge cable - Sense 2/Versa 4 won't charge, won't start or blank screen 

Author | ch, passion for improvement.

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‎08-11-2023 04:05

In response to Guy_

‎08-11-2023 04:05

Hi there, @Miche69. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 4. @Guy_ Thank you so much for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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‎08-12-2023 23:29

‎08-12-2023 23:29

Same Mine, I  have followed all the instructions from services,  but still the same, it's just completed 1 year warranty 

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‎08-13-2023 00:19 - edited ‎08-13-2023 00:19

In response to mendiskumara196

‎08-13-2023 00:19 - edited ‎08-13-2023 00:19

Hi @mendiskumara196 - do you have a Versa 4, if so it is still under warranty as it was only released in September 2022.

Author | ch, passion for improvement.

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‎08-13-2023 13:07

In response to Guy_

‎08-13-2023 13:07

It's Versa 3, Purchased from Noel Leeming- St lucks Stores IN New Zealand.

 

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