Versa 4 won't turn on

[Ditenatta]

I have tried restarting versa 4 acts like it is going to start then shuts off right away.  Doesn't vibrate at all even when I try to charge.  Battery had over half charge when it just died. I


Moderator Edit: Clarified subject

[Guy_]

Hi @Ditenatta - a couple of things to try.

Make sure to hold the button for full 10 seconds till it vibrates and the logo appears and wait for it to start.

If that fails see if you are able to change the clock face in the Fitbit App, it might not be possible.

Also double tap the screen and if it wakes pull down on the watch to get to Quick Settings and turn off all the icons.

Lastly it may be worth trying a button factory reset (it might not be possible if the watch has a fault) and you can always chat via the Fitbit App, click profile photo, Help & support, Contact Customer support for help with that.

[MarreFitbit]

Hi there, @Ditenatta. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 4 and taking the time to troubleshoot the issue before reaching out here. 

In addition to the tips and recommendations provided by @Guy_, please follow the tips and recommendations provided in this help article Why isn't my Fitbit device's battery charging? Let's try making sure both, your Versa 4 and charge and clean and free of any debris.

If none of the above seems to work, please follow Guy_'s advice and chat with us online or give us a call. Click here to get connected.