Versa 4 won't turn on

[Jilly1920]

My versa 4 will not turn on. It been charging i have cleaned the charger and pins. When I try to turn it on it vibrates once but the screen is blank. When I press and hold the on button to reset it vibrates twice but the screen is still blank. 

[MarreFitbit]

Hi there, @Jilly1920. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is not charging nor turning on. I understand your concern, I will do my best to help you with this!

As a first approach, please note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

When it has had two hours, try restarting your Versa 4 once again I would recommend trying this maybe twice in a row if a first try doesn’t work.

If the above doesn't work, please make sure you've followed all troubleshooting steps provided here Why isn't my Fitbit device's battery charging? 

[Dusty68]

After installing a new app of Fitbit versa4 all I get is the instructions on the phone . I have tried to sync the watch but there is nothing ?